Of course! This belongs between our specializations! Please find more information on the multi-day trips page.

Yes, definetely! Our target is to ensure complete transportation services in Europe for our every customer. Please be welcomed on our new project website www.taxi-transfers.eu where you will find transfers between most popular European cities, provided by local carriers, that are our long-time reliable partners.

All children under 12 years of age must use a child seat. Please provide the age of your child when placing an order.

If you haven’t received any emails from us, it’s possible there’s a typo with your email address or they are going to your spam folder. If you haven’t received any emails, this does NOT mean your trip is cancelled! To update your contact information, please contact us on info@czech-transfer-service.com

Our drivers have the basic knowledge of the history, but they can not be compared with a professional licensed guide. They will gladly share with you the knowledge about the local lifestyle, culture, gastronomy, political situation, what to see around, but they may not know the dates, periods and some historical contexts.

• Transfers within Prague city limits – If a Customer wishes to change or cancel his reservation for any reason, he may do so by email or by telephone before leaving – at least two hours before the pickup time. If the Customer has already paid for the pickup and canceled the ride in the required time, the Company will return the money to him or the service will not be invoiced. If the Customer fails to cancel the service in a timely manner, the prepaid advance or the amount for the execution of the transport is considered to be the amount of the contractual penalty that compensates the Company with the damage caused by the late cancellation.
• Long-distance transfers from Prague or transport with a pickup point outside of Prague – Changes and cancellations of transfers that have a designated pickup spot outside of Prague are subject to different cancellation conditions. Cancellations must be made at least 24 hours before the scheduled pickup time, otherwise, the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is to cover all the costs of the ordered and non-shipped transportation from the Company.
• Long-distance transfers with the pick-up and drop-off out of Prague or Czechia – Changes and cancellations of transfers that have a designated pickup and drop-off spot outside of Prague or Czechia are subject to different cancellation conditions. Cancellations must be made at least 48 hours before the scheduled pickup time, otherwise, the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is to cover all the costs of the ordered and non-shipped transportation from the Company.
• Prague city tours, hourly hire, and one-day trips outside Prague – Cancellations must be made at least 12 hours in advance of the scheduled trip, otherwise, the Company will charge a 100% cancellation fee (contractual penalty, as a flat-rate compensation for late cancellation). For larger groups or reservations where a deposit is required, cancellations must be made at least 24 hours prior to commencement, otherwise, the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for the 100% cancellation fee is to cover all the costs of the already ordered and non-commissioned service on behalf of the Company.
• Multi-day trips/daily hire – Changes and cancellations of tours or hire that take longer than 1 day are subject to different cancellation conditions. Cancellations must be made from 2 weeks to 3 days before the first day of hire (dependably on the trip/hire duration and the included countries), otherwise, the Company will charge a 100% cancellation fee as a flat-rate compensation in the form of a contractual penalty paid by the Customer. The reason for applying a 100% cancellation (contractual penalty) is to cover all the costs of the ordered and non-shipped transportation from the Company.
• Buses (coaches) and luxury vehicles – are subject to different cancellation conditions than normal transfers. Cancellations must be made at least 24 hours prior to the scheduled pickup time, otherwise, the Company will charge a 100% cancellation fee. The reason for applying a 100% cancellation fee is to cover all the costs of the ordered and unattended Transportation by the Company. In case your flight is significantly delayed (more than 20 minutes), the Cinoaby might not be able to provide booked service. In such circumstances, the Company tries to find the best possible solution and will offer either a full refund or an option to change the booking for a later time, or an alternative vehicle. Those situations are fully excluded from our compensation scheme.

Yes, you can, but please count on extra charges.

Please note that our driver will wait a maximum of 15 minutes from pick-up time, otherwise customer will pay an additional fee, charged hourly.

Waiting fee:
– sedan 20 EUR per hour
– MPV 25 EUR per hour
– minivan: 25 EUR per hour
– business sedan: 30 EUR per hour
– VIP minivan: 30 EUR per hour

The cleaning fee is 200 EUR
Cleaning is billed in the case of:
-Spilled liquids (excluding provided water)
-Bodily liquids and waste (urine, vomits, feces, etc,…)
-Animal furr/fuzz/hairs

Seatbelts in the car
Seatbelts are mandatory all around Europe, drivers and companies are not responsible for any injuries caused by not using them.
In case of police stop are also fully responsible for payment of ticket issued to them for not using seatbelts.

You can pay by cash (EUR, USD, GBP, CZK), by card to driver (in CZK only), or online via Stripe (preferred – in EUR) or via payment link/ QR code SumUp (preferred – in CZK). Prices in different currencies than EUR are re-calculated according to the rate that day.

Our transfer prices include:

• diesel
• driver´s wage
• road taxes, fees, tolls and vignettes
• refreshment/restroom/cigarette stops
• vehicle and passenger insurance
• parking (airport/station pick-ups)

Our transfer prices exclude:

• car trains (specifically Eurotunnel)
• sightseeing on the way (if not booked during the reservation)
• ferries (Dennmark, Germany, Poland, France, italy, Croatia,
• lunch breaks
• guiding services
• water taxi (Venice, Port Grimaud and similar)
• trains and cable cars to hotels and resorts (Zermatt, Müren, Wengen and similar)

No need to be worried about it. If you book the transfer in advance, you will pay the price that have been once confirmed. No extra fuel fees, inflation extra charges or more expensive drive because of worse exchange rate of your currency.

The tip (Gratuity) is not included in the price and tipping the driver is only on your free will. But if you do so, please do only by cash. If you are really satisfied, tip 10 to 15% from the price is sufficient

Yessss! We’re happy to accommodate your animal companion! Please let us know in advance if you will be travelling with pets, including service and emotional support animals, so we can ensure there will be enough space for you, your pet, and your luggage in the vehicle. If you don’t inform us in advance, we can’t guarantee that your driver will be able to accommodate you or offer any refund.

We always screen our drivers for criminal and traffic records, and personally interview each one/ inspect their cars for safety, comfort, and reliability. All cars must be less than ten years old, in excellent operating condition, and insured as required by local law. And because our drivers are locals, they’re familiar with the rules and customs of the road. We believe this provides a safer, more relaxing service for you.

We can’t guarantee that every attraction will be open for every trip, especially during the off-season. We recommend checking the opening hours in advance.

Yes of course. Just provide the billing details and we will send you the invoice to the e-mail.